Cash on Delivery is a service at SHEIN offered to our customers in India, this service will allow us to deliver your order and you pay for it when it arrives, this service is to allow our customers to enjoy better service.
The subtotal of your order shall not be more than ₹13,000 for most regions in India ($200 ). For remote areas, the maximum amount of your order subtotal will be limited to ₹9,750 ($150).
The correct shipping address and mobile phone number will be necessary to complete your COD order. A COD charge of ₹78 ($1.2) will be paid to the shipping company as a delivery service fee.
Your order will be confirmed after you enter the verification code in the message sent to your mobile phone and the code will be valid for 30 minutes.
You can cancel the order yourself from 10 minutes to 6 hours after confirmation. If it does not allow you to cancel it means the order has been processed for shipping. Please contact customer service to try to cancel the order.
Usually via Bluedart/Delhivery it takes 6 to 15 working days (3-5 working days for order processing included in time frame). Occasional delays may occur because of bad weather, festivals and holidays.
The shipping courier will deliver the parcel to you at your address and collect the order amount instead of us. Please prepare the correct amount in advance and make sure that your mobile phone is active so that the shipping courier can contact you.
For COD orders, we accept your return for exchange or refund, we also have pick up service but it only supports return for refund, for more information about the return, please refer to our return policy at www.SHEIN.in/Return-Policy-a-281.html.
The refund will be processed within 5 business days after we receive your returned package. For COD orders, the amount will be initiated to your SHEIN wallet which you can use in your next purchase. Returning the amount to the SHEIN wallet needs approximately 48 hours, once it has been issued to your SHEIN wallet, the wallet balance cannot be withdrawn or transferred to another SHEIN account or bank card.
Note: You can also give us your bank card information or Paytm account if you don’t prefer refunding to your SHEIN wallet, we could transfer the refund to your bank account in 5 business days after getting the information, the refund to your back account will take 10-30 working days to process and 3-10 working days to your Paytm account.